Question 1

How does NESAM one-way drop taxi work in Tamil Nadu?

Accepted Answer

With NESAM one-way drop taxi, you only pay for the distance travelled from your pickup city to your drop city. Unlike traditional taxis that charge return fares, our one-way drop taxi rates have zero return fare charges, saving you up to 40% to 50% on intercity travel.

Question 2

How do I cancel my booking?

Accepted Answer

Open the ride from My trips and choose 'Cancel ride'. The screen tells you whether a cancellation fee applies before you confirm. Scheduled rides can be cancelled free of charge up to 1 hour before scheduled pickup.

Question 3

When are driver details shared?

Accepted Answer

As soon as a driver is assigned — name, phone number, vehicle model, vehicle registration number, and driver rating appear on your ride page.

Question 4

What is the boarding code?

Accepted Answer

A secure 4-digit code shown on your ride page. Share it with your driver only once you are safely in the car; the trip cannot start without it, ensuring complete boarding security.

Question 5

How are highway tolls and parking charged?

Accepted Answer

Tolls, parking fees, and state permits paid by the driver during the trip are added to your final receipt against actual receipts with zero markup.

Question 6

What payment modes are accepted?

Accepted Answer

You pay your driver in Cash or via UPI (Google Pay, PhonePe, Paytm) at the end of the journey. Nothing is charged upfront when you book.

Question 7

Can I book an outstation trip in advance?

Accepted Answer

Yes. Every booking is made in advance: choose your pickup date and time, then pick your vehicle. Pickups can be booked anywhere from 30 minutes to 30 days ahead.